COVID-19 PANDEMIC MEASURES AND HYGIENE RULES

DEAR GUESTS!

Your health is very important to us.

Our destination as ROYAL ATLANTIS HOTELS ;

COVID-19, which surrounds our world, is to prevent the spread of the epidemic and to take measures that must be taken with them in this context.

STAFF

All our employees must undergo a medical examination before entering work.
The body temperature of all our employees is measured and recorded at the entrance.
All our employees are asked about the HES code.
The transfer tools used by our staff on arrival and departure for work are disinfected before

and after each service.

All our employees who serve you serve through personal hygiene measures.
All our employees serve under consideration of the rules of social distance.
All our employees are trained or continue to be trained for hygiene, food safety and

pandemic.

All our employees work primarily with a mask to protect your and your health.

GENERAL

In all areas there are rules of social distance, the fight against Covid-19, measures and informational articles.
Wearing a mask by our guests in our public areas is mandatory.
All our services are designed to minimize contact.
All touched surfaces (railings, door handles, lift buttons, etc.) are regularly disinfected with alcohol-containing disinfectants.
In our public areas (lobby, restaurant, pool, beach, foyer, meeting rooms, animation rooms etc.) social distance rules (1.5 m) apply and these points are marked.
The capacity of all areas of use was determined taking into account the rules of social distance.
Our sun loungers on the beaches and pools are placed taking into account the social distance.
Our guests can get their mask needs at the reception.
We have hand sanitizers in all public areas (lobby, restaurant, spa, fitness, pool, WCs, etc.), in our staff areas, corridors and elevators.
All general rooms are left to natural ventilation within a certain period of time.
Restaurants, meeting rooms, staff areas and all other closed guest areas are disinfected with an ULV device after use.
All ventilation filters of our system are cleaned regularly.
There is a person restriction in our shops and you are expected to wear a mask.
The control of pests and pests is carried out and registered regularly by the responsible company for 15-day periods.
In case of signs of illness, please contact the reception

RECEPTION

The body temperature of our guests is measured and recorded at the entrances.
All our guests are asked about the HES code.
The reception area is marked and arranged according to the rules of social distance.
The materials we offer our guests (room card, towel card, bell, etc.) are disinfected with alcohol-containing disinfectants before and after use.
Your luggage will be transported to your room after disinfection with an ULV device/alcohol-containing disinfectant.
Contactless payment options are available for your payments.

ROOM

When cleaning the room, the wipes are separated according to the area of use and separate wipes are used for each room.
The rooms are ventilated during cleaning.
All surfaces with hand contact after cleaning (door handle, control, furniture, etc.) disinfected with alcohol-containing disinfectants.
After cleaning the room exits, it is disinfected with an in-room ULV device and for at least 60 minutes. then it is given to the new guest.
Our ground officials take personal hygienic precautions (gloves, masks, hand sanitizers, etc.).) carries out cleaning work in rooms.
Room textiles are washed every 2 days at temperatures above 60 °C.

FOOD & BEVERAGE

The body temperature of our guests is measured and recorded at the entrance of the restaurant.
Our restaurants and all dining and drinking areas are marked and organized according to the rules of social distance.
Food and drinks in our food-related units Food and drink services are served by our staff in plexy Protector, our self-service is not available in this process.
You can ask our staff by choosing the food you want from our buffets without touching it.
Since all drinks are served on the table, you can ask our staff in bars taking into account the social distance.
All our tables are equipped with disinfectant wipes and our menang materials are offered in disposable packaging.
Our dining tables are disinfected especially for you every time you change guests.
Food safety rules apply in all kitchens, our chefs serve hygienic and delicious dishes.

ANIMATION

Our animation activities have also implemented a participation restriction to reduce the topic.
All animation devices are cleaned after each use and disinfected with alcohol-based disinfectants.
Social distance is taken into account in all areas where activities are organized.
We expect you to use gloves from our guests in our contact play activities.

MINI CLUB

We offer services by reservation.
The body temperature of our children's guests is measured and recorded at the entrances.
All toys, hobby materials are disinfected after use.
Children will participate in informative activities about health and hygiene.
Activities are carried out outdoors as much as possible.
The passenger restriction is applied in the children's Park and the capacity is determined, taking into account the social distance.

SPA&WELLNESS

We offer services by reservation.
The body temperature of our guests is measured and recorded at the entrances.
Personal restriction applies to the use of hammam, sauna, steam bath, we offer service with a capacity of 50% and 30 minutes usage time is applied, These rooms are cleaned and disinfected at least 15 minutes after use.
Towels are kept in bags and provided by our staff.
A person restriction is applied in the hair salon and our used equipment is disinfected with alcohol-based disinfectants.

FITNESS

We offer services by reservation.
Personal restriction is applied in fitness use and its capacity is determined taking into account social distance.
Our gym is ventilated by our staff after each use and the equipment is disinfected with alcohol-based disinfectants.

POOLS

Daily cleaning and disinfection of our Pools is carried out according to health rules and regulations (outdoor pools with chlorine in the range of 1-3 ppm, pH in the range of 6,5-7,8 conditioned) and monitored 3 times a day.
The use of all pools and their surroundings is regulated according to the rules of social distance.
Our deck chairs are placed around the pool, taking into account the rules of social distance, and our deck chairs are disinfected with alcohol-based disinfectants after each use.
Guests who show signs of illness should not use the pool is indicated as an info at the entrance of the property.

All our booked guests agree to comply with the importance of our accommodation within the scope of COVID-19.

We offer products and productions from absolutely safe suppliers.

Our suppliers, our purchasing, production and presentation phases as well as all other operating processes are continuously monitored by our quality control. Records of all this are kept.

As a family of all ROYAL ATLANTIS HOTELS, we ask you to abide by the rules that apply in this process so that you can offer our valued guests a risk-free and pleasant holiday.

We wish you a safe, healthy and happy holiday...